Background

EWS Digital (Now Orderly) was born as ‘EasyWebstore’ in Derbyshire in 2008, with the simple idea to make selling online as easy as possible. Over the next two years EasyWebstore Limited grew rapidly, working with over 500 SMEs before developing their own service, referred to as Orderly, which is currently in use with Starbucks. Furthermore, in 2016 EasyWebstore Limited rebranded as EWS Digital and launched their Agility service, creating new clients and a growing reputation for expertise in eCommerce, providing fully managed digital services. EWS Digital is now known as Orderly.

Orderly had claimed for R&D Tax Credits before meeting TBAT’s Ian Davie at a Santander event. Their decision to use TBAT was initially based on the pricing of our services, however after working with us, their decision was further qualified as the return from HMRC was much larger than they had received before.

Approach

As EWS Digital (now Orderly) had previously claimed R&D Tax Credits they understood the general principles of the scheme and what information might be required by the TBAT consultants. Nevertheless, TBAT requested specific, required information efficiently and effectively, speaking to the right people directly to cause as little disruption to their day-to-day running as possible.

TBAT guided Orderly through the claims process step by step, ensuring that they were fully aware of what was happening – explaining thoroughly exactly what was required. TBAT did this by arranging short phone calls with those responsible for innovation, for them to freely talk about their work while being directed by the TBAT Consultants.